Subscription Agreement
Last update: August 14, 2025

This Subscription Agreement (“Agreement”) contains terms and conditions that govern your purchase of subscriptions to, and use of, the Services (as defined below) and is a contract between Web Technomatic Pte Ltd (“EZrewardcard,” “we,” “our,” or “us”), a company incorporated in Singapore, and you or the entity or organization you represent (“Customer”).

If you are an individual using the Services for your own purposes: (1) all references to “Customer” are to you, and (2) you represent that you are at least 18 years old (or the age of majority in your jurisdiction) and otherwise able to enter legally binding contracts.

If you are using the Services on behalf of an entity or organization: (1) all references to “Customer” are to that entity or organization, and (2) you represent you have authority to bind that entity to this Agreement.

This Agreement becomes binding when (1) you access or use the Services, (2) you click an “I Accept,” “Sign up,” or similar button referencing this Agreement, or (3) an Order (as defined below) is entered.

1. ORDERS

This Agreement sets forth the terms under which the Customer may access and use EZrewardcard Services per one or more Orders. Subject to the terms of an Order, the Services will support Customer’s operation of a digital loyalty program for Customer’s business or organization.

2. ACCESS AND USE

2.1. Subject to the Order and this Agreement, we grant you a limited, nonexclusive, non-transferable right to access and use the Services for the Customer’s environment, in accordance with the Documentation, during the Order Term.

2.2. Except as expressly stated, all rights not granted are reserved.

3. AVAILABILITY

We aim to ensure the Services are Available at least 99.8% of the time, exclusive of specified Exceptions (“Availability Standard”). If, in any two consecutive months, actual Availability falls below the Standard, you may terminate the applicable Order in the following month by written notice and receive a Prorated Refund.

4. SUPPORT

Support is provided by email. We will respond to all support requests within 48 hours. Our sole obligation is re-performance of the applicable Support for any failure to provide Support with reasonable skill, care, and diligence.

5. SECURITY AND PRIVACY

5.1. Both parties will use reasonable administrative, physical, and technical safeguards (in line with Singapore PDPA, Malaysia PDPA, and applicable industry practice) to protect Customer Data from accidental or unauthorised loss, access, use, or disclosure.

5.2. Customer is responsible for secure configuration of the Services, maintaining the security of Customer Credentials, and promptly notifying us of any suspected unauthorized access.

5.3. We do not require Sensitive Information for your use of the Services. You agree not to submit Sensitive Information (see Definitions) and will limit Personal Information included in Account Data to only what is necessary for account creation/administration.

5.4. We may process Account Data, Customer Data, and Usage Data:

  • (a) to manage accounts and deliver/maintain the Services;

  • (b) to improve the Services, address Support Requests, and for analytics;

  • (c) to comply with applicable law, and for aggregated/anonymized analysis.

5.5. Data Processing Addendum (DPA):
If Customer Data includes personal data regulated under Singapore PDPA, Malaysia PDPA, GDPR, or other applicable laws, and you require a DPA, you may request one at dpo@webtechnomatic.com. We will send a DPA for execution on request.

6. CUSTOMER RESPONSIBILITIES AND RESTRICTIONS

6.1. Customer is solely responsible for:

  • (a) their business environment and Authorised Users’ access,

  • (b) all Customer Data, Account Data, and Credentials (including activities conducted with them),

  • (c) providing all necessary notices, obtaining required consents, and ensuring lawful collection, use, and disclosure of Personal Information in accordance with Singapore PDPA, Malaysia PDPA, and other applicable law,

  • (d) ensuring Services are used only for Customer’s business environment and per Documentation, AUP, and law.

6.2. Customer shall not (directly or indirectly):

  • (a) allow third parties (besides Authorised Users) access,

  • (b) attempt unauthorized access or disrupt the Service,

  • (c) use the Service to reverse-engineer, create derivative works, or compete,

  • (d) resell, rent, or lease the Service,

  • (e) submit or store Malicious Code,

  • (f) use the Service illegally,

  • (g) remove, obscure, or alter any proprietary notice,

  • (h) attempt to discover or recreate the source code, or perform competitive analysis except as permitted herein.

6.3. We may suspend access of any Authorized User in the event of violation, threat, or urgent security event, for so long as is necessary to address the violation or threat. Except where the violation is willful, urgent, or an emergency, we will give reasonable notice and work in good faith to resolve the issue.

7. COMPLIANCE WITH LAWS

Each party will comply with all applicable laws and regulations in connection with the performance of their obligations and exercise of rights under this Agreement, including (but not limited to) privacy, anti-bribery, anti-corruption, sanctions, and export controls. Customer further represents and warrants that it is not a sanctions target or otherwise prohibited from using the Services.

If GDPR or other international data laws apply, Customer may execute a DPA as set out in 5.5.

8. PRICING AND FEES

8.1. Customer must pay all service fees as described in your Order or the Pricing Page, in Singapore dollars (SGD) unless otherwise agreed. Fees do not include taxes.

8.2. Charges may be made through supported payment methods. You must keep your account and billing information current. Non-payment may result in suspension or termination of your access to the Services. Notice from our payment processor or us regarding failed payments will be deemed valid notice.

9. TAXES

All fees are exclusive of applicable taxes, levies, duties, or charges imposed by government authorities. Customer is responsible for all taxes except those based solely on our income. If Customer is required to withhold any tax, payments must be grossed up so we receive the full contracted sum.

10. INTELLECTUAL PROPERTY AND FEEDBACK

As between us and Customer:

  • Customer retains all rights, title, and interest in and to your business environment and Customer Data, including all associated Intellectual Property Rights.

  • We retain all rights, title, and interest in and to the Services, Documentation, Feedback, and any derived works or improvements, including all associated Intellectual Property Rights.

Except as expressly granted herein, all rights are reserved by the respective party.

11. CONFIDENTIALITY

Each party agrees:

  • Not to use Confidential Information of the other for purposes outside the scope of this Agreement,

  • Not to disclose Confidential Information except to employees/contractors/affiliates/service providers who are bound by similar obligations and have a need to know, or as required by law (with prior notice where possible).

  • In the event of a breach or threatened breach, the disclosing party is entitled to seek injunctive or equitable relief.

Confidential Information does not include information that is independently developed, lawfully obtained from third parties, or which is publicly available without breach.

12. DISCLAIMERS

Except as expressly provided in this Agreement, all services, support, and materials are provided “as is” and “as available.” We disclaim all warranties, whether express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, title, and non-infringement, except to the extent required by non-waivable local law.

We do not warrant that the service will be uninterrupted, error-free, or fit for a particular result.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law and except as otherwise provided in this Section:

  • Neither party, nor their affiliates, employees, agents, contractors, officers, or directors shall be liable for any indirect, punitive, incidental, special, consequential, exemplary, or similar damages, including loss of profits, data, goodwill, or business interruption, even if advised of the possibility of such damages and regardless of the basis of liability (contract, tort, negligence, strict liability, or otherwise).

  • The cumulative aggregate liability of either party under this Agreement will not exceed the total amount of fees actually paid by Customer under the applicable Order in the 12 months preceding the event giving rise to liability.

  • These liability exclusions and caps do not apply to: (a) indemnification obligations (see Section 15), (b) breach of confidentiality (Section 11), (c) breach of Customer Responsibilities/Restrictions (Section 6.2), or (d) payment obligations.

The parties agree these exclusions allocate risk and have been relied upon in determining fees and entering this Agreement.

14. TERM AND TERMINATION

14.1. This Agreement runs until the last Order expires or is terminated.

14.2. Upon expiry or earlier termination, all rights granted for Services end; we have no further obligation to provide Services except as set out below.

14.3. Provided all amounts due are paid, you may access and download your Customer Data that was accessible immediately prior to termination for up to 30 days after termination. Such access and use remain subject to this Agreement and must be solely for data retrieval.

14.4. Clauses covering confidentiality, IP, disclaimers, limitations, indemnities, notices, assignment, and others that by their nature should survive, will continue after termination.

15. INDEMNIFICATION

15.1. We will defend, indemnify and hold you harmless from any third party claims alleging that your use of the Services as permitted infringes a Singapore patent, copyright, or misappropriates a trade secret, except to the extent arising from your Customer Data/environment, or if used in breach of this Agreement.

15.2. If the Services become subject to a claim, we may (a) obtain for you the right to continue use; (b) modify the Services to avoid infringement; or (c) terminate your rights and refund a pro-rated portion of prepaid fees for unused Service.

15.3. You will defend, indemnify, and hold us harmless from claims arising out of your Customer Data, misuse of the Services, or breach of this Agreement.

15.4. The party seeking indemnity must promptly notify the other party in writing; the indemnifying party will control defense and settlement, but may not settle any claim requiring payment or admission by the indemnified party without written consent.

15.5. Failure to timely notify only releases the indemnifying party to the extent it is materially prejudiced as a result.

16. BUSINESS CONTINUITY

We maintain appropriate backup, disaster recovery, and business continuity measures. In the event of material degradation or disaster, we will use reasonable efforts to restore or maintain Services and protect Customer Data.

17. PUBLICITY

Neither party will use the other's name, logo, or trademarks for publicity or marketing without written prior consent, except we may list you as a customer in our general client list unless you request otherwise in writing.

18. NOTICES

18.1. Notices under this Agreement must be in writing and will be deemed delivered when: (a) delivered personally; (b) one business day after dispatch by overnight courier to the last known physical address; (c) three business days after dispatch by registered mail; or (d) one business day after sending by email to the designated address with no bounce/non-delivery notification. Either party may change its notice address by written notice.

18.2. Notices for indemnifiable actions must be given by courier or mail as above.

Our notice address:
Web Technomatic Pte Ltd
60 Paya Lebar Road #07-54 Paya Lebar Square Singapore 409051
Email: hello@ezrewardcard.com

19. ASSIGNMENT

Except for assignment in connection with a merger, consolidation, or a sale of all or substantially all of your assets related to this Agreement, Customer may not assign any rights or obligation under this Agreement (by operation of law or otherwise) without our prior written consent. Any prohibited assignment is void. This Agreement inures to the benefit of and binds permitted successors and assigns.

20. GOVERNING LAW & JURISDICTION

This Agreement is governed by and construed under the laws of Singapore, without regard to its conflict of law rules. Any claim or dispute will be brought exclusively in the courts of Singapore, and each party consents to jurisdiction and venue there.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

21. FORCE MAJEURE

Neither party shall be liable for any delay or failure to perform under this Agreement due to causes beyond its reasonable control (including but not limited to acts of God, war, terrorism, epidemics, riots, natural disaster, government actions, or interruption of internet services) provided that the affected party gives prompt notice describing the event and uses reasonable efforts to mitigate and resume performance.

22. MISCELLANEOUS

This Agreement (including Orders, Acceptable Use Policy, and incorporated documents) is the entire agreement between the parties regarding this subject; supersedes prior agreements; and can be modified only by a written instrument signed by both parties unless otherwise expressly permitted by this Agreement. If any provision is held invalid or unenforceable, the remainder shall remain in full force and effect. A wavier of any provision only applies as expressly stated and not to future defaults. Section headings are for reference only.

23. DEFINITIONS

“Account Data”: Information you provide for account setup/administration (name, email, etc.).

“Affiliate”: Any entity controlling, controlled by, or under common control with a party.

“AUP”: Acceptable Use Policy at https://www.ezrewardcard.com/terms

“Authorized User”: Your employees, agents, or contractors authorized to use the Services.

“Available”: The Service is accessible to users over the Internet.

“Confidential Information”: Information marked or reasonably understood to be confidential, including business information, technology, and data, but not information independently developed or available without restriction.

“Customer Data”: Data and content submitted or processed by you via the Service.

“Documentation”: Official user guides at https://www.ezrewardcard.com/docs or as otherwise provided.

“DPA”: Data Processing Addendum—available upon request as described above.

“Exceptions”: Unavailability caused by customer’s breach, misconfiguration, force majeure, pre-announced maintenance, or suspension as per this Agreement.

“Feedback”: Bug reports, suggestions, or other feedback for the Services, excluding Customer Confidential Information.

“Intellectual Property Rights”: All registered and unregistered rights in patents, copyrights, trademarks, secrets, and similar rights worldwide.

“Malicious Code”: Viruses, trojans, time bombs, worms, or similar malicious software.

“Order”: A purchase made online via our platform or a signed agreement.

“Order Term”: The duration of a specific Order.

“Party/Parties”: Each of EZrewardcard/Web Technomatic Pte Ltd and the Customer.

“Personal Information”: Data protected under Singapore PDPA, Malaysia PDPA, or other applicable law.

“Pricing Page”: Our public service/pricing page at https://www.ezrewardcard.com/pricing

“Process/Processing”: Any operation performed on data, including storing, retrieving, or disclosing.

“Sensitive Information”: Special categories of personal data (e.g., health, biometric, financial, sexual orientation, government ID numbers, etc.).

“Services”: Hosted SaaS loyalty program platform offered by us.

“Support”: Our standard email customer technical support.

“Usage Data”: Analytics and telemetry about your use of the Services.

By using the Services, you agree to the terms of this Agreement. Updates may be made to this Agreement from time to time; continued use after notice constitutes acceptance of new terms.

If you need a DPA or require clarification of any provision, please contact us at dpo@webtechnomatic.com.